Exchange and Return
My Product is Damaged/Defective, How Do I Return It?
We're sorry your jewellery hasn't arrived as expected. If your item is damaged, faulty or has a problem with the personalisation, please contact us and we'll help get it sorted. When contacting us, please include:. Photos help our team understand wha
How Long Does a Refund or Exchange Take?
Once your return arrives at our warehouse, we'll usually process your refund or exchange within 48 hours. During particularly busy periods, please allow up to 21 business days for your return to be inspected and processed. We'll send you an email as
What Packaging Should I Use to Return My Order?
At My Little Necklace, we care about our environment. Did you know that you can reuse the original My Little Necklace packaging to return an item for an exchange or refund? Yes, it's entirely possible!. We encourage our customers to reuse them for a
How Can I Return My Order?
We want you to be happy with your My Little Necklace order. Our change-of-mind return policy gives you 30 days from the date you receive your order to request a return or exchange. For a change-of-mind refund, your item must be:. Because personalised
How to Contact Us?
To contact us, all you need to do is click on "Contact Us" on the homepage of our website (at the bottom):. You will be redirected to our FAQ (Frequently Asked Questions) page where you might find an answer directly to your question. If you could not