My Product is Damaged/Defective, How Do I Return It?Updated an hour ago

We're sorry your jewellery hasn't arrived as expected. If your item is damaged, faulty or has a problem with the personalisation, please contact us and we'll help get it sorted.

What Should I Send?

When contacting us, please include:

• Your order number
• A brief description of the issue
• A clear photo of the item, where possible, showing the fault or damage

Photos help our team understand what has happened and usually allow us to resolve the issue more quickly.

What Happens Next?

Once we've reviewed the issue, we'll let you know the next steps. Depending on the circumstances, this may include a replacement, repair or refund.

Please don't return the item before contacting us, as we may be able to resolve the issue without requiring a return.

Contact us at [email protected] and we'll take care of it.

Our policies don't exclude or limit any rights or remedies you may have under Australian Consumer Law.