Changed your mind? You have 30 days from the date you receive your order to request a return or exchange. To be eligible for a change-of-mind refund, your item must be:. As personalised jewellery is made specifically for you, personalised items aren'

<p>Changed your mind? You have <strong>30 days from the date you receive your order</strong> to request a return or exchange.</p><h3 id="-change-of-mind-returns">&#x1F4E6; Change-of-Mind Returns</h3><p>To be eligible for a change-of-mind refund, your item must be:</p><ul><li>Unused and in its original condition</li><li>In its original packaging</li><li><strong>Non-personalised</strong></li><li>Returned within 30 days of delivery</li></ul><p>As personalised jewellery is made specifically for you, <strong>personalised items aren&apos;t eligible for a change-of-mind refund</strong>. Depending on the circumstances, we may be able to offer an exchange or store credit instead.</p><h3 id="-faulty-damaged-or-incorrect-items">&#x1F6E0; Faulty, Damaged or Incorrect Items</h3><p>If your jewellery arrives faulty, damaged, isn&apos;t as described or isn&apos;t what you ordered, please contact us at <a href="mailto:support@mylittlenecklace.com">support@mylittlenecklace.com</a>.</p><p>Personalised jewellery is still covered when there&apos;s a genuine fault or we&apos;ve made an error with your order. Depending on the issue, we&apos;ll provide an appropriate remedy, which may include a <strong>repair, replacement or refund</strong>.</p><p>Where possible, please include your order number, a brief description of the problem and a photo showing the issue. This usually helps us resolve things more quickly.</p><h3 id="-what-isnt-considered-a-fault">&#x274C; What Isn&apos;t Considered a Fault?</h3><p>If we&apos;ve made your jewellery according to the options and personalisation you submitted, a change of preference isn&apos;t considered a product fault. For example:</p><ul><li><strong>Translations:</strong> We offer a complimentary translation service for Arabic, Hebrew, Korean and Japanese. We recommend checking the translation before ordering and, where possible, entering the exact characters you&apos;d like us to use.</li><li><strong>Font choice:</strong> Available font options are displayed on the relevant product page. Changing your mind about the appearance of a font after your piece has been made isn&apos;t considered a fault.</li><li><strong>Personalisation:</strong> If you asked us to engrave &#x201C;ALEXANDRA&#x201D;, for example, and we&apos;ve produced it exactly that way, deciding afterwards that you&apos;d prefer &#x201C;Alexandra&#x201D; isn&apos;t considered a fault.</li></ul><p>If <strong>we&apos;ve made a mistake</strong> with your personalisation, that&apos;s different &#x2014; please contact us and we&apos;ll put it right.</p><h3 id="-orders-purchased-during-a-promotion">&#x1F4B0; Orders Purchased During a Promotion</h3><p>For change-of-mind returns on orders purchased as part of a &#x201C;Buy 1, Get X Free&#x201D; or similar promotion, any discretionary refund or store credit may be calculated proportionally based on the <strong>amount actually paid</strong> for the order.</p><p>This does not affect your rights if an item is faulty, damaged, incorrect or not as described.</p><h3 id="-how-to-return-an-item">&#x1F69A; How to Return an Item</h3><p>Please contact us at <a href="mailto:support@mylittlenecklace.com">support@mylittlenecklace.com</a> <strong>before sending your item back</strong>. We&apos;ll provide you with the correct return address and instructions.</p><p>Once you&apos;ve sent your return, please keep your postage receipt and tracking information until your return has been completed.</p><h3 id="return-postage">Return Postage</h3><p>For <strong>change-of-mind returns</strong>, you&apos;re responsible for the cost of returning the item. We recommend using a tracked postal service, as you&apos;re responsible for the parcel until it reaches the return address provided by our team.</p><p>If your item is <strong>faulty, damaged, incorrect or not as described</strong>, contact us before arranging the return. Where required under Australian Consumer Law, we&apos;ll cover reasonable return costs or provide an appropriate way to return the item.</p><h3 id="-what-happens-after-we-receive-your-return">&#x1F504; What Happens After We Receive Your Return?</h3><p>Once your return arrives, our team will inspect and process it. We&apos;ll email you once your refund or exchange has been approved and processed.</p><p>If a refund is due, it will be issued to your <strong>original payment method</strong>. Your bank or payment provider may take a few additional business days to show the funds in your account.</p><h3 id="-returning-a-gift">&#x1F381; Returning a Gift</h3><p>If you&apos;ve received a My Little Necklace piece as a gift and would like to return it, please contact us first.</p><p>Refunds are generally returned to the <strong>original payment method used for the purchase</strong>. Depending on the circumstances, we may be able to offer the gift recipient store credit instead.</p><h3 id="-australian-consumer-law">&#x1F1E6;&#x1F1FA; Australian Consumer Law</h3><p>Our 30-day change-of-mind policy is <strong>in addition to your rights under Australian Consumer Law</strong>.</p><p>Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have when goods are faulty, damaged, not as described or otherwise fail to meet a consumer guarantee.</p><p>If you need help with a return, refund or exchange, email us at <a href="mailto:support@mylittlenecklace.com">support@mylittlenecklace.com</a>.</p>

Our Return & Refund Policy: Simple and Transparent

No worries, we’ve got you covered! 😊 If you just placed an order and forgot to apply your promotional code, contact our friendly Customer Service team as soon as possible. 📩 How to Request a Promo Code Adjustment:. Our team will be happy to assist

<div data-message-author-role="assistant" data-message-id="0917e4a9-3a30-410c-93c4-18e9e07ae927" data-message-model-slug="gpt-4o" dir="auto" id="isPasted"><p data-end="243" data-start="61">No worries, we&#x2019;ve got you covered! &#x1F60A; If you just placed an order and forgot to apply your <strong data-end="172" data-start="152">promotional code</strong>, <strong data-end="220" data-start="174">contact our friendly Customer Service team</strong> as soon as possible.</p><p data-end="293" data-start="245">&#x1F4E9; <strong data-end="291" data-start="248">How to Request a Promo Code Adjustment:</strong></p><ul data-end="415" data-start="294"><li data-end="342" data-start="294">Email us at <strong data-end="340" data-start="308"><a data-end="338" data-start="310" rel="noopener">support@mylittlenecklace.com</a></strong></li><li data-end="415" data-start="343">Include your <strong data-end="374" data-start="358">order number</strong> and the promo code you intended to use</li></ul><p data-end="513" data-is-last-node data-start="417">Our team will be happy to assist and see what we can do to <strong data-end="509" data-start="476">correct this little oversight</strong>! &#x1F49B;</p></div>

Oops! I Forgot to Add a Promo Code—What Can I Do?

Still looking for help? Fill the form below and our team will get back to you in no time.

Cancellation and Refund policies

Our Return & Refund Policy: Simple and Transparent

Oops! I Forgot to Add a Promo Code—What Can I Do?