How Can I Modify or Cancel My Order?Updated 25 minutes ago
Can I Modify or Cancel My Order?
Entered the wrong address, chose the wrong size or need to change your personalisation? If you've just placed your order, we may still be able to help.
When can I change or cancel my order?
You can request a modification or cancellation until 10:00 am AEDT the following day after placing your order.
During periods when daylight saving is not in effect in Australia's eastern states, the cut-off is 9:00 am AEST the following day.
After this deadline, your order may already have entered production and we can no longer guarantee that changes or cancellations will be possible.
How to request a change or cancellation
Email us at [email protected] as soon as possible and include:
- Your order number
- The change you'd like us to make, or confirmation that you'd like to cancel the order
We'll confirm by email whether we've been able to make the requested change. Sending us a request does not automatically mean your order has been changed or cancelled.
What about orders placed over the weekend?
Orders placed from Saturday morning until Monday morning (AEDT) can generally be modified or cancelled until 10:00 am AEDT on Monday.
During our busiest periods, including the three weekends before Christmas and the weekend after Black Friday, our workshop also processes orders over the weekend. The usual next-day cut-off therefore applies.
Why is there a cut-off?
Every My Little Necklace piece is made to order. Production can begin very quickly with the first step of creating and cutting your personalised design.
Once this has started, even if your order hasn't yet been plated, assembled or dispatched, it may be too late to change it without starting again.
This applies to all changes, including:
- Size or chain length
- Colour or finish
- Names, dates or other personalisation
- Delivery address
Exceptional Cancellations After the Cut-Off
If the standard cancellation period has passed but your order hasn't yet been dispatched, we may still be able to cancel it and provide a partial refund.
As your personalised piece may already be in production, a small material fee will be deducted from your refund:
- Single-name jewellery without a stone: A$5 per piece
- Multiple-name jewellery without a stone: A$7 per piece
- Single-name jewellery with a stone: A$6 per piece
- Multiple-name jewellery with a stone: A$8 per piece
Any delivery charges paid with your order will be refunded in full.
Why is a material fee deducted?
Even if your order hasn't been dispatched, production may already have started. This can include cutting the metal, polishing and preparing your personalised piece.
Because personalised components are made specifically for your order, they generally can't be reused for another customer. The fee covers part of these materials; we don't charge you for the work already completed on your piece.
To request an exceptional cancellation, email [email protected] with your order number as soon as possible.
This cancellation policy applies to change-of-mind cancellations and does not affect any rights you may have under Australian Consumer Law.